Administrative workload in primary care reaches crisis levels

New research reveals a dramatic increase in administrative workload is straining primary care across Canada. The report, Understanding and addressing changing administrative workload in primary care, shows family doctors now handle 57% more lab tests and 29% more referrals per patient visit than they did a decade ago.

This growing workload occurs alongside persistent systemic issues, including outdated technology, inefficient processes and insufficient administrative support. The report moves beyond identifying problems to propose actionable solutions developed collaboratively with clinicians and staff.

Primary care teams need practical solutions including streamlined information systems, purpose-built technology and stronger support for administrative staff by investing in training, tools and retention strategies.

This study provides a evidence-based foundation for policymakers, health administrators and clinical leaders to advance meaningful reforms that value and support the administrative work essential to continuous, coordinated patient care.